How Outsourcing In-Demand Skills Can Save Your Agency from Burnout


Gone are the days when outsourcing was a dirty word. More and more companies look at outsourcing in-demand skills as a faster, more affordable way to get work done.

Of 125 of the largest UK IT companies, 63% are targeting more outsourcing activities in 2016-2017. In 2015, it was at 54% and had grown quite significantly. 66% of IT companies surveyed in a study have said that they already outsource work. 13% say that they are considering outsourcing for the advantages.

How can Companies get Leverage by Outsourcing?

It’s not only the big companies that outsource work. Small and medium companies have also joined the fray. Big and small IT companies in the US and the UK outsource in-demand skills to various off-shore outsourcing partners. There are cost advantages in this, and the availability of talent is also higher.

  • Availability of Skills

    There is more business for off-shore locations, and many countries have a large pool of talented in-demand skills professionals ready to work. Human resource is more readily available in these offshore locations, and it is a skilled resource.

  • Cost Effective

    The cost of resources is much less compared to the rates in the US and the UK. Also, new skills get added to the repertoire of the company without the need of expenses in salaries.

  • Managing Workflow

    Outsourcing is also an effective way of handling work overflow situations. For reasons including scaling of business, the company can have too much work, and the in-house team may be unable to handle the pressure. Outsourcing can lessen the burden in such scenarios. The work can be outsourced in peak situations.

    The in-house team can have a backup when there is an overflow of work. The excess work can be assigned to the outsourced team to give the in-house team some breathing space.

  • Taking Advantage if the Time Difference

    With big and small IT companies outsourcing work to different locations, time-difference is something that they need to factor in. On the face of it, it may seem complicated, but there are ways of using time-difference to their advantage when it comes to outsourcing work.

    India, a prime location for outsourcing, for example, is almost 12 hours ahead of the US and 5.5 hours ahead of the UK. Instead of this being a barrier to seamless business operations, it can be used to their advantage.

    Because of the time difference, IT companies can provide 24/7 customer service using outsourcing services. The holidays in outsourcing locations are also different from the holidays in the US and the UK. It enables companies to provide service to customers every day, 365 days of the year.

  • Avoiding Financial Burnouts

    The infrastructural costs of a business can be overwhelming. Small and medium IT companies in the US and the UK may want to bring down the expenditure on such costs considerably. Outsourcing is a solution to this problem.

    In outsourcing, infrastructural costs are minimal. Most of the outsourcing is done to businesses in off-shore locations and are set up by companies there. The IT companies in the US and the UK have no part in it. It saves them the money they otherwise would have spent on setting up an office at their location.

    Also, in-house employees need to be paid benefits along with salary. Outsourcing a certain task to an off-shore company ensures that the outsourced work is paid as and when it is done. These IT companies do not need to upkeep the employees in the outsourced location, saving time, cost and effort.

How to Choose the Right Outsourcing Partner?

Choosing the right outsourcing partner is crucial for business.

  • • The short and long-term goals of the outsourcing company need to be in line with the parent company.
  • • It must be financially stable too.
  • • The communication between the parent company and the offshore, outsourcing company should be seamless.
  • • The off-shore company must also have the infrastructure to accomplish tasks.
  • • It must also comprehend the cultural values of the parent company to be able to understand their customers.
  • • Last but not least, it must have enough experience in the IT business and have a good track record.

How to Assure Quality Work?

It has become evident in recent times that the cost factor alone cannot be the guiding principle of business outsourcing. The decision needs to be based on quality primarily.

One way of doing this is ensuring that the outsourcing company chooses the best resources available to them, irrespective of the cost. Other guidelines for quality can be meeting the established quality standards of the country. Total Quality Management or TQM can also be applied in order to ensure quality in outsourced jobs.

Topics: News